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How l66 Handles Your Personal Information

Your account data, payment details, and browsing activity on l66 are handled with clear rules — what we collect, why we collect it, and how long we keep it. Access and eligibility depend on your local law and eligible regions.

Account Data ProtectionbKash & Nagad Payment PrivacyYour Right to Request DeletionCookie Controls Available
l66 How l66 Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account Security

Your account is protected with SSL encryption and OTP verification on login. We flag unusual access patterns — such as a new device or unfamiliar location — and prompt re-verification before allowing account changes.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences from the settings panel in your account at any time.

Data Retention

Active account data is retained while your account remains open. Transaction records linked to bKash, Nagad, or Rocket deposits are kept for the period required under applicable financial regulations in your region.

Requesting Changes

You can request access to the personal data we hold, ask us to correct inaccurate details, or request deletion of data not subject to a legal hold — via email or live chat with our support team.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within the timeframe required by applicable law in your region.

Live Chat

Open the chat window from your account dashboard to speak with our support team directly about a data access or correction request.

Account Settings

Some data preferences — including marketing opt-outs and cookie settings — can be managed directly from the privacy section inside your l66 account.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad wallet number. Device and session data is also logged for security purposes.

No. We record the transaction reference and wallet identifier for each deposit, but your mobile banking PIN or password is never stored on our systems at any point.

Yes. Contact our support team via email or live chat with a data access request. We will respond within the timeframe required by the law applicable to your region.

Submit a deletion request through live chat or email. Data not subject to a legal retention requirement — such as financial transaction records — will be removed after your account is closed.

We share data only with payment processors and fraud-prevention services where needed to complete a transaction or investigate a dispute. We do not sell personal data for marketing.

Account data is kept while your account is active. Transaction records tied to Rocket, Nagad, or bKash payments are retained for the period required under applicable financial regulations in your region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.